WhatsApp messages

With WhatsApp turned on for your masjid, InflowBooks sends four kinds of message for you: a payment reminder to members with an Outstanding amount, the receipt for a payment, a registration link to a household, and the verification codes for registration and WhatsApp sign-in.

How the messages read

Messages come from the InflowBooks WhatsApp number and name your masjid in the text. Their wording is fixed and approved by WhatsApp, so it cannot be edited. A reminder greets the member by name and states their Outstanding amount, worked out at the moment you send.

Sending payment reminders

1. Open Members. Only finance roles can send reminders.
2. Open Send reminders. Members with an Outstanding amount are listed.
3. Choose the members to remind. Members without a saved number are shown so you know they cannot be reached.
4. Send. You will see how many reminders went out and, if any could not be sent, which ones and why.

Automatic reminders

An administrator can have the reminder round go out on its own once a month. On the WhatsApp page, under Automatic reminders, choose On, the day of the month and how far behind a member must be, then Save.

• Each member is reminded at most once a month this way, between 9 am and 8 pm.
• Members who have died or are inactive are never reminded. To leave out a family going through a hard time, tick Leave out of automatic reminders on the member's profile. You can still remind them yourself.
• If the balance cannot cover the whole round, nothing is sent and the WhatsApp page says so. Top up, then send from Members.

Receipts on WhatsApp

When you issue a receipt to a member with a number on file, InflowBooks sends the receipt PDF to them on WhatsApp straight away. The receipt screen shows whether it was sent. Use Send again there, or the WhatsApp button on the payment's row, to send another copy. An administrator can turn automatic receipts off on the WhatsApp page.

WhatsApp balance

Payment reminders, receipts and registration links are paid from your masjid's WhatsApp balance. Open WhatsApp from the menu to see the balance, the price per message and your receipts. The Messages list there shows each message, who it went to, whether it was delivered and what it cost. Sign-in and verification codes are free. Every masjid starts with some free credit, shown in the history as Free credit.

1. Open WhatsApp and choose Top up.
2. Scan the QR code with any UPI app and pay the amount you want to add.
3. Enter the amount and the UPI reference from your payment app, then choose I have paid.
4. InflowBooks confirms the payment. The balance goes up and the receipt appears under Top-ups and receipts.

The price per message falls as your masjid sends more in a month, and the count starts again on the 1st. When the balance is too low for a round, the reminders are not sent. Messages that could not be sent are refunded to the balance.

Announcements

Publish an event or announcement on the noticeboard, then share the notice's link from your own WhatsApp.